UPS Next Day and Second Day orders received before 1 PM Eastern Time will be shipped the same day, or the next business day if received after 1 PM (unless otherwise noted) by the fastest yet most efficient method. Next Day and Second Day orders count business days only, not weekends or holidays.
UPS Ground orders will be shipped within 3 business days of the order date (unless otherwise noted. Tumi orders ship by the next business day). However, we're pretty quick--most orders ship within 24 hours! Again, 1 PM concludes the shipping business day.
See our Shipping and Handling page for more details.

If you are not completely satisfied with your purchase, simply return the unused product and its packaging within 60 days of the original purchase, along with a copy of the packing slip and any special instructions, to one of our store locations, or to
Sharon Luggage Online 8000 Arrowridge Blvd. Charlotte, NC 28273-5604. Let us assist you in finding the right item for your needs--contact us here!
If you'd like to exchange for a different item, just make a note of the item and color you want and send that along too. We'll send your new item with no additional shipping charge.
Or, we'll be happy to provide a refund using the method by which you paid: by crediting your charge card, or if you mailed in your order and paid by check, we will issue you a check refund by mail. Shipping costs are non-refundable.
If you received your item as a gift, you may exchange it for merchandise or a gift card. Refunds are issued only to the original purchaser.
Gift Cards are not refundable, nor are personalized items. Returns must arrive in new condition--we suggest insurance and delivery confirmation.
We cannot refund nor exchange used merchandise. If your item has been used, but there is a problem, see our Repair Options.

Personalized items are not returnable.

In North America we operate on 110/125 volt Alternating Current (AC). However, most of the world operates on 220/250V AC, which is twice the voltage we use here. This means that when appliances made for use in North America (110/125V) are plugged into a foreign 220/250 volt outlet, the motor goes twice as fast than it was designed to, which will damage or destroy the appliance. In order to use a North American appliance abroad, it is necessary to convert (or step-down) the 220/250 volts with either a converter or transformer.

First, determine if your appliance is single volt or dual volt. The rating plate on your appliance will help you determine the voltage and wattage of your appliance. Single volt (i.e. 110/120V) appliances operate only on 110/120 volts and require the use of a converter or a transformer when used abroad. Dual voltage/worldwide voltage appliances (i.e. 100/240V, 110/220V or 120/250V) are capable of being used on 110/120V and 220/250V and do not require a converter or transformer—all you may need is the proper adapter plug(s). If you are unsure about your appliance, always check with the appliance manufacturer.

There are two types of products for voltage conversion. The conversion device travelers need on their international trip depends on the type and wattage of the appliance being taken overseas to a 220/250 volt country. There are two distinct types of appliances: Electric and Electronic.

Converters
Converters are for single volt Electric products with simple heating devices and/or universal motor products such as garment steamers, irons, curling irons, etc. These products are generally used for short periods of time. Step-down converters convert 220/250V foreign electricity down to 110/125V domestic electricity by cutting the number of volts flowing into the appliance in half. The wattage of the appliance being used determines which converter should be used. Check your appliance’s rating label for the wattage. If the wattage is not indicated simply multiply the Voltage by the Amperage to determine the wattage: Volts x Amps = Watts (i.e.: 120V x 6A = 720 Watts). The converters we currently have available can convert appliances with wattage ratings from 0 – 2000 watts.

NOTE: Converters are to be used only for short periods of time on the high setting.

ALWAYS be sure to check the wattage of your appliances before using any voltage converter or transformer. Step-Down Converters allow North and South American appliances rated 110/125 volts to be used in 220/250 volt countries. Step-down Converters are designed to accommodate appliances with different wattage. Appliances rated between 0 - 25 watts require a LOW WATTAGE converter and appliances rated over 25 Watts require a HIGH WATTAGE converter.

• Examples of Low Wattage electric appliances (0-25 watts): Most Curling Irons, CD Players, Calculators, Electric Shavers, Radios and Contact Lens Disinfects.
• Examples of High Wattage Electric appliances (26-2000 watts): Hair Dryers, Irons, Steamers and Heating Pads.

Travel Smart™ by Conair Model F-11 is a low wattage converter designed for single volt appliances rated between 0-50 watts. For low and high wattage appliances rated 0-2000 watts, Travel Smart by Franzus Model TS-2000 is ideal. This converter conveniently handles both HIGH and LOW WATTAGE appliances. These converters are called "DUAL WATTAGE" converters. A simple selector switch allows you to carry only one converter to suit both High and Low Wattage appliances. Model TS-2000 converts 220/250V foreign electricity to 110/125V for appliances rated from either 0 to 25 (low) watts or 26 to 2000 (high) watts.

Our latest advanced technology takes the worry out of wondering whether your electric appliance is High or Low Wattage. The dual wattage Auto Adjust™ Smart Converter™ Model PS-200 or the Auto Adjust Smart Converter/Adapter Set PS200E which includes an adapter plug set automatically senses and selects the correct wattage setting for your appliance. The converter automatically selects high for appliances rated 26-2000 watts or low for appliances rated 0-25 watts. This allows you to easily change between low and high wattage appliances without worrying which wattage setting to select. The built-in circuit breaker with reset button corrects accidental overloads.

CAUTION: Do Not Use any converter with electronically controlled items using Digital Timing or which have Auto Start or Auto Shut-Off. Do not use a converter with any electronic appliance over 25 watts, any single volt curling iron over 25 watts or hair dryer with an ALCI-ground fault interrupter switch (reset button) on its plug. The ALCI-ground fault interrupter switches found on most hair dryers may contain electronically controlled parts. We would recommend using one of our dual voltage hair dryers when traveling abroad.

CAUTION: BEWARE THE EUROPEAN BATHROOM SHAVER SOCKET.
There are 110/120V wall outlets found in many European bathrooms. These outlets are ONLY for use with low wattage appliances, such as electric shavers, oral hygiene devices, etc. DO NOT use your hair dryer or other high wattage appliance with this outlet, even with a converter or transformer. Most hotels will advise you with a warning message on the outlet.

Converters/transformers can also step-up the voltage. Step-up converters/transformers are used to convert 110/125V domestic current up to 220/250V foreign current by increasing the number of volts flowing into the appliance. Travel Smart by Franzus offers a 0-50 Watt Step-Up Reverse Transformer Model FR-22.

Transformers
Transformers are for single volt appliances with Electronic circuitry (computer chips or integrated circuits) such as computers, fax machines, answering machines, T.V.'s, power tools, etc. Like converters, transformers can either step-down the voltage or step-up the voltage. These types of appliances and power tools require extra performance and allow for longer, continuous operation. Like converters, the wattage of the appliance being used determines which Travel Smart transformer to use. The transformers we currently have available can transform appliances with wattage rated from 0 - 500 watts. NOTE: Transformers are for use with electronic circuitry products i.e., computers, fax machines, typewriters, T.V.’s, stereos, VCRs, power tools, etc. Do not use a converter with these products.

It has never been easier to take your computer or fax machine with you. Since computers and fax machines have electronic circuitry, you should use a transformer with them ONLY when traveling internationally. Again, check the rating plate for the wattage of the electronic product and select a transformer with a wattage capacity that is higher than the wattage rating of the computer, fax, etc.

Always check the wattage of the appliance being used. Just like converters, the wattage of the appliance determines which transformer is required. We strongly recommend using a transformer that is rated at least 10% higher than the wattage of the appliance for additional safety. For example, if the appliance is rated 250 watts, we suggest using the Travel Smart by Conair 300-Watt Transformer.

Travel Smart offers a line of technologically superior step-down transformers to handle the most common wattage requirements:

• TS-185TR For Appliances and Electronic Products rated up to 85 Watts
• TS-301TR For Appliances and Electronic Products rated up to 300 Watts
• TS-501TR For Appliances and Electronic Products rated up to 500 Watts

Travel Smart Transformers are excellent for Notebook Computers, Fax Machines, Cordless Phones & Battery Chargers.† However, please consult the manufacturer's instruction booklet for additional information and limitations.

TS-185TR, TS-301TR and TS-501TR Travel Smart transformers have these safety and convenience features: Fused for safety and easy replacement (prevents power surges passing through to appliances). Standard three-prong North America grounded receptacle. Please see our Adapter Plug section for more information on adapter plugs.

BATTERY CHARGERS
Many battery chargers are dual/worldwide voltage (rated 100-250V). Before using a battery charger in a 220/250V country, it is important to determine its voltage and wattage. Please check your charger's rating plate where it reads INPUT AC.

If your charger reads 100-240V or similar, it has the dual voltage feature and a converter/transformer is not needed. Since the charger is capable of operating in all voltage systems, all that is needed is the proper adapter plug(s) to accommodate the outlet.

If the charger reads 120V AC or similar, you need to determine the wattage. You can use any low wattage or dual wattage converter (on the low setting) with a battery charger only if the charger is under 25 watts. If the charger is over 25 watts, a step-down transformer must be used. Our Model F-11 50 watt International Transformer can be used with chargers up to 30 watts. If your charger is over 30 watts, we would recommend using a Travel Smart Heavy-Duty Step-Down Transformer. You may also need an adapter plug in addition to the converter/transformer.

GOING AROUND WITH CYCLES
110/125-volt electricity is generated at 60 Hz (Cycles) Alternating Current. Foreign 220/250 volt electricity is generated at 50 Hz (cycles) Alternating Current. The difference in cycles may cause the motor in a 60 Hz US appliance to operate slower when used on 50 Hz foreign electricity. It will cause clocks and timing circuits using Alternating Current as a timing base to keep incorrect time. NOTE: Most modern electronic equipment including battery chargers, computers, printers, VCR's, etc. will not be affected by the difference in cycles as these products internally adjust for cycle differences.

Transformers and converters will operate most products, which run either on 50 or 60 Hz, however, transformers and converters do not convert cycles. Products which are solely dependent on 60 Hz for speed control (clocks, turntables, etc.) will run slower operating at 50 Hz. Please check with the appliance manufacturer for proper use.